How Kotheys Made Restaurant Ordering Easier with Orderlay

About Kotheys

Kotheys serves a loyal base of dine-in customers who come for quick, satisfying meals. The menu centres on momos, noodles, and homestyle dishes — food that needs to move fast from kitchen to table without errors. As a casual restaurant in Nepal's competitive dining scene, Kotheys depends on a smooth front-of-house operation where every order is captured correctly and every table is served efficiently.

Before adopting Orderlay, the team managed orders the way most small restaurants in Nepal do: printed menus, handwritten notes, verbal relay between floor staff and the kitchen, and physical follow-ups when something was missed. For a restaurant running at full capacity during lunch and dinner service, that workflow had a ceiling.

“Orderlay helped us make ordering easier at Kotheys. Customers can scan the QR code, view the menu, and place orders more conveniently, while our team can manage everything from one digital dashboard.”

The Challenge: When Manual Ordering Hits Its Limits

Running a busy dine-in restaurant in Nepal without a digital restaurant management system means absorbing friction at every step of service. Bivash and the Kotheys team knew this firsthand.

• Printed menus created bottlenecks. When tables needed menus and staff were occupied, customers waited. When items sold out mid-service, paper menus gave no way to reflect that in real time. The team had to announce changes verbally — a system that breaks down under volume.
• Manual order-taking slowed kitchen coordination. Orders taken by hand had to be communicated to the kitchen verbally or passed as written tickets. During peak hours, this created a gap between the floor and the kitchen — the kind of gap where mistakes happen and dishes come out wrong or for the wrong table.
• Menu updates required reprinting. Any change to pricing, new dishes, or seasonal removals meant physically replacing printed menus across every table. This friction discouraged timely updates and left customers seeing items that were no longer available.
• Staff carried the cognitive load of live order tracking. Without a digital dashboard, knowing the status of every active order across multiple tables depended entirely on staff memory and verbal check-ins. As service got busier, that mental overhead increased the chance of a missed order or a delayed follow-up.

The Solution — QR Menu and Digital Order Management with Orderlay

Kotheys adopted Orderlay's digital restaurant management system to bring menu access, ordering, and kitchen coordination into a single platform. The implementation centred on two core capabilities: the QR code menu for restaurants and the restaurant order management system.

Tab-Based Ordering — Staff-Assisted, Digitally Accurate

With Orderlay active on the team's tablet, the ordering workflow at Kotheys became faster and more reliable from the first day of use. When a customer is ready to order, a staff member takes the order verbally — the same personal interaction Kotheys customers expect — but instead of writing it on paper or trying to hold it in memory, the order is entered directly into Orderlay. The moment the order is confirmed in the dashboard, a kitchen order ticket (KOT) is generated automatically and sent to the kitchen. There is no verbal relay from floor to kitchen, no handwritten ticket to misread, and no chance of an add-on being forgotten between the table and the counter.

Orderlay Dashboard — Order Management from One Screen

The restaurant dashboard Nepal view consolidates the information that previously lived across multiple staff members' memories and handwritten notes. When a customer places an order through the QR menu, a KOT is generated automatically and sent to the kitchen team. The floor staff can see order status — pending, preparing, or ready — without walking back to the kitchen to check. The kitchen team sees orders clearly as they arrive.

Self-Service Menu — A Better Experience for Customers

From the customer's side, the contactless menu changed how dining at Kotheys feels. Guests do not wait for a staff member to bring a printed menu, take their order, relay it to the kitchen, and return with an update. The dine-in QR ordering flow is faster, clearer, and more in the customer's control. Orderlay's approach does not remove the human element — staff still interact with guests, serve dishes, and manage the floor. It removes the administrative overhead so those interactions can be more attentive rather than transactional.

The Results — Smoother Service, Clearer Operations

Since integrating Orderlay as its restaurant order management software, Kotheys has a more organised workflow from the moment a customer sits down to the moment their food arrives.

• The kitchen receives a digital order ticket for every order, reducing miscommunication between counter and kitchen staff
• The team manages all active orders from the Orderlay restaurant dashboard without relying on verbal relay
• Menu changes take effect instantly across every table without reprinting
• Staff focus shifts from order-tracking logistics to customer-facing service

Why Restaurants in Nepal Choose Orderlay

Kotheys is one of a growing number of restaurants and cafes in Nepal using Orderlay as their digital restaurant management system. The platform is designed specifically for the operational reality of restaurants in this market: mobile-first, no expensive hardware required, set up in minutes, and built to handle the volume and pace of dine-in service.

Whether you run a neighbourhood cafe, a fast-food outlet, or a full-service restaurant with multiple tables, Orderlay brings together QR menu management, real-time order management, table tracking, and a sales dashboard in one platform — a modern alternative to traditional restaurant POS Nepal systems that require dedicated hardware and significant upfront cost.

Explore what Orderlay can do for your restaurant. Read more customer stories or see all features.